Envíos y Devoluciones | Shipping and Returns

envíos alanna clothing

 

Cuando salga el paquete de nuestros almacenes, recibirás un correo electrónico de confirmación del envío. El envío y la entrega de tu paquete se llevan a cabo a través de Envialia.

Si tras 7 días después de la recepción de la confirmación, no has recibido tu paquete, envíanos un email a info@alannaclothing.com

CAMBIOS Y DEVOLUCIONES

- El plazo para cualquier devolución es de 15 días hábiles desde la recepción del paquete.

 - En caso de que hayas realizado tu compra con una tarjeta y quieras realizar un cambio o una devolución ponte cuanto antes en contacto con nosotros por email (info@alannaclothing.com).

- A partir de ahí tendrás dos opciones para elegir:

  1. Decirnos una dirección donde recoger tu paquete, así no tendrás que moverte de casa
  2. Enviarnos el paquete por el método de envío que desees (no recomendamos hacerlo por correo ordinario, ya que puede perderse y no tiene seguimiento) a la siguiente dirección:

Alanna Clothing

Atención a Elena Schmulders
Carretera de Monnegre, 44 A
(junto al Mesón Hoyos)
03110 Muchamiel
Alicante - ESPAÑA

- Los artículos devueltos tienen que estar en perfecto estado, en el mismo embalaje de origen y llevar las etiquetas.

- Cuando nos llegue físicamente, revisaremos que todo esté correcto y realizaremos inmediatamente el reembolso.

-Si elegiste nuestro método de devolución (la primera opción), los gastos de la devolución corren a tu cuenta, pero tranquila, no tendrás que volver a pagar nada. Se reembolsará en tu cuenta el importe de el/los producto/s, descontando directamente los 5€ de portes de envío.

- Si deseas un cambio de talla, color o artículos alternativos, tendrás que realizar un nuevo pedido.

* En caso de error en los datos de envío introducidos por el comprador, Alanna Clothing no es responsable de la imposibilidad de la entrega ni de los gastos de envío adicionales.

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- Si realizaste tu compra con Paypal tienes dos opciones: devolver tu paquete de la misma forma que describimos en la sección de compras realizadas con tarjeta o devolver tu paquete sin gasto alguno a través de Paypal, ya que ellos se encargan de reembolsarte los gastos de la devolución. Esta promoción es ajena a nosotros, pero puedes beneficiarte de la misma a través de unos sencillos pasos. ¡Descubre aquí cómo! 

- Los artículos devueltos tienen que estar en perfecto estado, en el mismo embalaje de origen y llevar las etiquetas.

-  Tras haber realizado lo exigido por Paypal envía tu paquete por el método de envío que desees a:

Alanna Clothing

Atención a Elena Schmulders
Carretera de Monnegre, 44 A
(junto al Mesón Hoyos)
03110 Muchamiel
Alicante - ESPAÑA

- No recomendamos hacerlo por correo ordinario, ya que puede perderse y no tiene seguimiento.

- Si deseas un cambio de talla, color o artículos alternativos, tendrás que realizar un nuevo pedido.

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- En caso de realizar el pago de tu pedido contra reembolso, tendrás que devolver tu paquete de la misma forma que describimos en la sección de compras realizadas con tarjeta. Además tendrás que facilitarnos por email los datos de tu cuenta bancaria (IBAN/BIC)* para que te efectuemos el ingreso de tu dinero. Ten en cuenta que pueden pasar hasta 10 días laborables desde que envías el paquete hasta que recibes el reembolso de tu dinero.

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- Para las devoluciones desde Baleares y Canarias, ponte en primer lugar en contacto con nosotros. Se deberá enviar el paquete a la dirección mostrada más arriba y una vez nos llegue procederemos al reembolso del dinero. Los gastos de la devolución correrán a cuenta del cliente y podrá devolver con cualquier empresa de transporte que desee.

 

✉ Si aún tienes más preguntas ponte en Contacto con nosotros.

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RETURNS

  • If you are not satisfied with your purchase we are happy to refund products within 15 working days. Send us an email (info@alannaclothing.com) and let us know that you want to make a return.
  • Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
  • Your refund will be credited to the original payment card or to your Paypal account if you have paid by Paypal.
How to make a return:
  • The item must be repacked in the same condition as it was received with labels and tags still attached.
  • Attach a label with our address as below:
Alanna Clothing
Elena Schmulders
Carretera de Monnegre, 44 A
(junto al Mesón Hoyos)
03110 Muchamiel
Alicante - SPAIN
  • Obtain a postage receipt from the Post Office; this will act as your proof of return.
  • Return will be at the buyers expense and is not refundable by Alanna Clothing unless the returned item is faulty, damaged or incorrectly sent.
  • Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
  • After you have received the email please allow up to 14 working days for the refund to be credited to your account.
  • If the product is returned because it is defective or not the one you ordered we will issue a full refund including the delivery charge after our inspection has taken place.
  • We can only offer an exchange for faulty or incorrectly sent items. 
  • If you want to exchange an item for a different size, you will have to return the item as described above and make another order.
✉ If you have more questions go to our Contact Page
$1 Días
$2 Horas
$3 Minutos
$4 Segundo
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Crea una aquí", "forgot": "¿Has olvidado tu contraseña?", "all_collection": "Todas las categorías", "world_wide_delivery": "Envíos a todo el mundo", "shipping_text": "Entrega Gratuita en pedidos superiores a 40 €", "hot_line": "Tlf." }, "menu": { "mobile_menu_tab": "Menu", "mobile_account_tab": "Cuenta", "mobile_settings_tab": "Ajustes" }, "slideshow": { "next_slide": "Siguiente diapositiva", "previous_slide": "Diapositiva anterior", "pause_slideshow": "Pausar presentación", "play_slideshow": "Reproducir presentación", "play_video": "Reproducir video", "close_video": "Cerrar vídeo" }, "map": { "get_directions": "Obtener dirección", "address_error": "No se puede encontrar la dirección", "address_no_results": "No hay resultados" } }, "blogs": { "article": { "view_all": "Ver todo", "all_topics": "Todos los temas", "by_author": "por [[ author ]]", "posted_in": "Publicado el", "read_more": "Leer más", "back_to_blog": "Volver a [[ title ]]" }, "comments": { "title": "Dejar un comentario", "name": "Nombre", "email": "Correo electrónico", "message": "Mensaje", "post": "Publicar comentario", "moderated": "Por favor ten en cuenta que los comentarios deben ser aprobados antes de ser publicados", "success_moderated": "Tu comentario se ha compartido con éxito. Lo publicaremos en breves.", "success": "¡Tu comentario se ha publicado! ¡Gracias!", "comments_with_count": { "one": "[[ count ]] comentario", "other": "[[ count ]] comentarios" } } }, "cart": { "general": { "title": "Carrito", "note": "Agregar nota a mi pedido", "remove": "Quitar", "subtotal": "Subtotal", "savings": "Te ahorras", "shipping_at_checkout": "Los gastos de envío y descuentos se calculan antes de pagar", "update": "Actualizar carrito", "checkout": "Finalizar pedido", "empty": "Tu carrito está vacío.", "cookies_required": "Habilita las cookies para usar el carrito", "edit": "Editar", "cancel": "Cancelar", "continue_shopping": "Seguir comprando", "recently_added_item": "Elemento(s) añadido recientemente", "remove_item": "Eliminar artículo", "view_and_edit_cart": "Ver/Editar carrito", "clear": "Vaciar carrito", "empty_page_title": "El Carrito está vacío", "here": "aquí", "empty_continue_html": "Haz clic aquí para seguir comprando.", "processing": "Cargando...", "items_count_label" : "[[ count ]] artículo(s) en el carrito", "ok" : "Ok" }, "label": { "product": "Artículo", "price": "Precio", "quantity": "Cantidad", "total": "Total", "total_item": "Total de artículos", "sub_total_top": "Subtotal" } }, "collections": { "general": { "view_all": "Ver todo", "clear_all": "Borrar todo", "no_matches": "No hay productos que coincidan con tu búsqueda.", "items_with_count": { "one": "[[ count ]] artículo", "other": "[[ count ]] artículos" }, "load_more": "ver más", "sidebar_btn": "Filtrar por" }, "sorting": { "title": "Ordenar", "featured": "Destacados", "best_selling": "Más vendidos", "az": "Alfabéticamente, A-Z", "za": "Alfabéticamente, Z-A", "price_ascending": "Precio, menor a mayor", "price_descending": "Precio, mayor a menor", "date_descending": "Fecha, nuevo a antiguo", "date_ascending": "Fecha, antiguo a nuevo" }, "filters": { "title_tags": "Filtrar", "all_tags": "Todos los productos", "categories": "categorías", "title": "Filtrar", "color": "Color", "size": "Tamaño", "brand": "Marca", "price": "Precio", "green": "Verde", "blue": "Azul", "red": "Rojo", "pink": "Rosa", "black": "Negro", "purple": "Lila", "white": "Blanco", "orange": "Naranja" }, "product_item": { "quick_shop": "Vista rápida", "compare": "Comparar", "wishlist": "Añadir a Favoritos" } }, "contact": { "form": { "name": "Nombre", "email": "Correo electrónico", "phone": "Número de teléfono", "message": "Mensaje", "submit": "Enviar", "post_success": "¡Gracias por contactarnos! Responderemos lo antes posible.", "address": "Dirección", "telephone": "Teléfono", "title": "Escríbenos", "required": "Obligatorio" } }, "customer": { "account": { "title": "Mi cuenta", "details": "Detalles de la cuenta", "view_addresses": "Ver direcciones", "return": "Volver a detalles de la cuenta" }, "activate_account": { "title": "Activar cuenta", "subtext": "Crea una contraseña para activar tu cuenta.", "password": "Contraseña", "password_confirm": "Confirmar contraseña", "submit": "Activar cuenta", "cancel": "Rechazar invitación" }, "addresses": { "title": "Direcciones", "default": "Por defecto", "add_new": "Agregar una nueva dirección", "edit_address": "Editar dirección", "first_name": "Nombre", "last_name": "Apellido", "company": "Empresa", "address1": "Dirección", "address2": "Dirección 2 (opcional)", "city": "Ciudad", "country": "País", "province": "Provincia", "zip": "Código postal", "phone": "Teléfono", "set_default": "Fijar como dirección por defecto", "add": "Agregar dirección", "update": "Actualizar dirección", "cancel": "Cancelar", "edit": "Editar", "delete": "Eliminar", "delete_confirm": "¿Estás seguro de que quieres eliminar esta dirección?" }, "login": { "title": "Entrar", "desc": "Si tienes una cuenta inicia sesión con tu email.", "email": "Correo electrónico", "password": "Contraseña", "forgot_password": "¿Has olvidado tu contraseña?", "sign_in": "Registrarme", "guest_title": "Continuar sin registrarme", "guest_continue": "Continuar" }, "orders": { "title": "Historial de pedidos", "order_number": "Pedido", "date": "Fecha", "payment_status": "Estado del pago", "fulfillment_status": "Estado del pedido", "total": "Total", "none": "No has realizado ningún pedido." }, "order": { "title": "Pedido [[ name ]]", "date": "Realizado el [[ date ]]", "cancelled": "Pedido cancelado el [[ date ]]", "cancelled_reason": "Motivo: [[ reason ]]", "billing_address": "Dirección de facturación", "payment_status": "Estado del pago", "shipping_address": "Dirección de envío", "fulfillment_status": "Estado del pedido", "discount": "Descuento", "shipping": "Envío", "tax": "Impuestos", "product": "Producto", "sku": "SKU", "price": "Precio", "quantity": "Cantidad", "total": "Total", "fulfilled_at": "Finalizado [[ date ]]", "subtotal": "Subtotal" }, "recover_password": { "title": "Restablecer contraseña", "email": "Correo electrónico", "submit": "Enviar", "cancel": "Cancelar", "subtext": "Te enviaremos un correo electrónico para restablecer tu contraseña.", "success": "Hemos enviado un correo electrónico con un enlace para actualizar tu contraseña." }, "reset_password": { "title": "Restablecer contraseña", "subtext": "Escribe una nueva contraseña para [[ email ]]", "password": "Contraseña", "password_confirm": "Confirmar contraseña", "submit": "Restablecer contraseña" }, "register": { "title": "Crear cuenta", "first_name": "Nombre", "last_name": "Apellido", "email": "Correo electrónico", "password": "Contraseña", "submit": "Crear", "desc": "Crear una cuenta es muy fácil. Sólo tienes que rellenar este formulario." } }, "homepage": { "onboarding": { "product_title": "Nombre del producto", "product_description": " Este campo se utiliza para describir los detalles de tu producto. Informa a los clientes acerca de la apariencia, percepción y estilo de tu producto. Incluye detalles sobre el color, los materiales utilizados, el tamaño y donde se hizo.", "collection_title": "Nombre de la colección", "blog_title": "Título de la publicación", "blog_excerpt": "Tu tienda no ha publicado ninguna entrada en el blog. Un blog puede ser utilizado para hablar sobre los nuevos lanzamientos del producto, consejos u otras noticias que deseas compartir con tus clientes. Puedes verificar el blog de comercio electrónico Shopify para la inspiración y consejos para tu propia tienda y blog.", "blog_author": "Nombre del autor", "no_content": "Esta secção não inclui de momento qualquer conteúdo. Adicione conteúdo a esta secção através da barra lateral." } }, "layout": { "navigation": { "search": "Buscar", "toggle": "expandir\/colapsar", "expand": "expandir", "collapse": "contraer", "all_categories": "todas las categorias" }, "cart": { "title": "Carrito", "items_count": { "one": "artículo", "other": "artículos" } }, "customer": { "account": "Cuenta", "log_out": "Cerrar sesión", "logout": "Cerrar sesión", "log_in": "Entrar", "create_account": "Crear cuenta", "sign_up": "Regístrate", "wishlist": "Mis Favoritos" }, "footer": { "social_platform": "[[ name ]] en [[ platform ]]" }, "list_page": { "grid": "Cuadrícula", "list": "Lista" } }, "products": { "product": { "regular_price": "Precio original", "sold_out": "Agotado", "unavailable": "No disponible", "on_sale": "Rebajado", "quantity": "Cantidad", "add_to_cart": "Agregar al carrito", "back_to_collection": "Volver a [[ title ]]", "related_title": "Productos relacionados", "qty_increase": "Más", "qty_decrease": "Menos", "deal_days": "Días", "deal_hours": "Horas", "deal_minutes": "Minutos", "deal_second": "Segundo", "select_option": "Seleccionar", "add_to_wishlist": "Añadir a Favoritos", "add_to_review": "Añadir a opiniones", "compare_success_msg": "[[ product_title ]] Ha añadido a la caja de comparación de éxito", "compare_exist_msg": "[[ product_title ]] Existe en la comparación de la caja", "compare_cart_msg": "[[ product_title ]] Ha añadido a la cesta de la compra", "compare_remove_msg": "[[ product_title ]] Ha eliminado de comparar la caja", "comparing_box": "Comparando la caja", "compare_no_items": "No hay elementos en la comparación de la caja", "wishlist_success_msg": "[[ product_title ]] se ha añadido a tus Favoritos", "wishlist_exist_msg": "[[ product_title ]] está en tus Favoritos", "wishlist_cart_msg": "[[ product_title ]] se ha añadido al carrito", "wishlist_box": "Mis Favoritos", "wishlist_remove_msg": "[[ product_title ]] se ha eliminado de tus Favoritos", "wislist_no_items": "No hay artículos en tus Favoritos", "upsell_cart_msg": "\"[[ product_title ]]\" se ha agregado al carrito", "upsell_block_title": "Otros también han comprado \"[[ product_title ]]\"", "upsell_cart_qty": "[[ count ]] artículos", "upsell_product_page_title": "También te puede interesar...", "upsell_checkout_btn": "Finalizar pedido", "share": "Compartir", "share_on_facebook": "compartir en Facebook", "share_on_twitter": "compartir en Twitter", "share_on_pinterest": "compartir en Pinterest", "share_on_google": "compartir en Google+", "share_on_linkedin": "compartir en LinkedIn", "availability": "Disponibilidad", "in_stock": "En stock", "out_of_stock": "Agotado", "quick_overview": "vista rápida", "details": "Detalles", "reviews": "Comentarios", "first_review": "Sé el primero en opinar", "tags": "Etiquetas", "size_chart": "Guía de tallas", "options": "Opciones", "vendor": "Vendedor", "features": "Características", "sale_left_text":"[[ sales ]] veces vendido. ¡Date prisa! ¡QUEDAN POCAS UNIDADES!", "checkout_text": "Pago seguro" }, "upsell": { "recommend_text": "Alguien ha comprado", "minute_ago": "hace unos minutos" } }, "gift_cards": { "issued": { "title_html": "¡Aquí está tu tarjeta regalo de [[ value ]] para [[ shop ]]!", "subtext": "¡Aquí está su tarjeta de regalo!", "disabled": "Inhabilitada", "expired": "Expiró en [[ expiry ]]", "active": "Expira en [[ expiry ]]", "redeem_html": "Use este código al terminar la comprar para canjear su [[ value ]] tarjeta de regalo", "shop_link": "Empezar a comprar", "print": "Imprima esta tarjeta regalo", "remaining_html": "[[ balance ]] restante", "add_to_apple_wallet": "Añadir a Apple Wallet" } }, "date_formats": { "month_day_year": "%d de %B, %Y" } } }