FAQ (Preguntas Frecuentes)

ESPAÑOL
  • ¿Cuál es mi talla?

Consulta nuestra Guía de tallas, y si aún tienes dudas ¡no te agobies! Contacta con nosotros por email (info@alannaclothing.com) o whatsapp (657 674 578) y te ayudaremos a elegir tu talla perfecta.

  • ¿Se reponen los artículos con la indicación “agotado”?

Normalmente tardamos unos días en reponer los artículos agotados. Para asegurarte de si lo vamos a volver a traer siempre puedes escribirnos (info@alannaclothing.com) y te diremos qué día volverá a estar disponible. Serás la primera en saberlo :-)

  • Quiero enterarme de todas las ofertas, descuentos y nuevas colecciones. ¿Qué tengo que hacer?

¡Suscríbete a nuestra newsletter! Estarás al día de todas nuestras promociones y de las últimas tendencias. Simplemente desplázate hasta el final de la página y verás el botón para suscribirte. Síguenos también en nuestras redes sociales, ¡así no se te escapará nada! 

  • ¡Ups! he recibido algo que no he pedido/en mal estado, ¿qué hago?

    Lo sentimos mucho, ¡debe haber ocurrido algún error! No te preocupes, contacta con nosotros lo antes posible y lo solucionaremos.

  • Acabo de hacer un pedido y no me ha llegado ningún email de confirmación ¿qué hago?

En primer lugar asegúrate de que has escrito tu email correctamente. Si es así y aún no has recibido nada, ve a la bandeja de SPAM o Correo No Deseado y comprueba si está ahí. Si no está no te preocupes, simplemente escríbenos a info@alannaclothing.com con tus datos personales y lo solucionaremos :-)

  • ¿Qué formas de pago aceptáis?

Pincha aquí y podrás ver todos nuestros nuestros métodos de pago.

  • ¿Por qué mi tarjeta no es aceptada?

Comprueba detalladamente todos los datos introducidos para verificar que no hay errores. Igualmente, comprueba la fecha de caducidad de la tarjeta. Recuerda que hay tarjetas bancarias que no aceptan pagos online y que muchas tarjetas tienen un límite de gasto que, una vez superado, bloquea las compras. Si sigue dando error contacta con nosotros (info@alannaclothing.com).

  • ¿Cuánto cuestan los gastos de envío?¿Cuánto tardaré en recibir mi pedido?

Haz click aquí y encontrarás toda la información al respecto.

  • ¿Cómo puedo cambiar o devolver un artículo?

 Haz click aquí y encontrarás toda la información al respecto.

✉ Si aún tienes más preguntas ponte en Contacto con nosotros.

 

ENGLISH

  • What size am I?

If you don't know your size, don't worry! Contact us via email  (info@alannaclothing.com) or whatsapp (+34 657 674 578) and we will help you find your perfect size.

  • Do you restock "Out of stock" items?

It usually takes us a few days to restock our sold out products. If you want to know if we will bring something back or not just contact us. You'll be the first to know when it's back in stock :-)

  • I would like to receive special offers, discounts and don't miss any of your collections, what can I do?

Subscribe to our newsletter! Just go to the end of this page and you'll see the newsletter form. Don't forget to follow us also on Instagram and Facebook to stay updated!

  • Whoops! You've sent me a wrong/damaged item, what should I do?

We’re really-really sorry about that, something must’ve gone wrong! Just contact us as soon as possible and we will solve the problem.

  • I just made an order and I did not receive a confirmation email, What should I do?

First of all, make sure you typed your email correctly. If you did, then go to your email junk box and look if the email is there. If not just send us an email with your info and we will solve the problem :-)

  • What payment methods do you accept?

Click here to see all the info about our payment methods.

  • Why is my card not accepted?

Make sure you typed all the info correctly and check the expiration date. Remember that some cards don't accept online payments and some have a spending limit that (once you reach it, it doesn't allow you to make more purchases). If you have any doubt just contact us (info@alannaclothing.com).

  • What are my delivery options?

Click here to see all the info about our shipping methods.

  • Do you accept returns?

 Yes, click here to see all the info about returns.

✉ If you have more questions go to our Contact Page

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Crea una aquí", "forgot": "¿Has olvidado tu contraseña?", "all_collection": "Todas las categorías", "world_wide_delivery": "Envíos a todo el mundo", "shipping_text": "Entrega Gratuita en pedidos superiores a 40 €", "hot_line": "Tlf." }, "menu": { "mobile_menu_tab": "Menu", "mobile_account_tab": "Cuenta", "mobile_settings_tab": "Ajustes" }, "slideshow": { "next_slide": "Siguiente diapositiva", "previous_slide": "Diapositiva anterior", "pause_slideshow": "Pausar presentación", "play_slideshow": "Reproducir presentación", "play_video": "Reproducir video", "close_video": "Cerrar vídeo" }, "map": { "get_directions": "Obtener dirección", "address_error": "No se puede encontrar la dirección", "address_no_results": "No hay resultados" } }, "blogs": { "article": { "view_all": "Ver todo", "all_topics": "Todos los temas", "by_author": "por [[ author ]]", "posted_in": "Publicado el", "read_more": "Leer más", "back_to_blog": "Volver a [[ title ]]" }, "comments": { "title": "Dejar un comentario", "name": "Nombre", "email": "Correo electrónico", "message": "Mensaje", "post": "Publicar comentario", "moderated": "Por favor ten en cuenta que los comentarios deben ser aprobados antes de ser publicados", "success_moderated": "Tu comentario se ha compartido con éxito. Lo publicaremos en breves.", "success": "¡Tu comentario se ha publicado! ¡Gracias!", "comments_with_count": { "one": "[[ count ]] comentario", "other": "[[ count ]] comentarios" } } }, "cart": { "general": { "title": "Carrito", "note": "Agregar nota a mi pedido", "remove": "Quitar", "subtotal": "Subtotal", "savings": "Te ahorras", "shipping_at_checkout": "Los gastos de envío y descuentos se calculan antes de pagar", "update": "Actualizar carrito", "checkout": "Finalizar pedido", "empty": "Tu carrito está vacío.", "cookies_required": "Habilita las cookies para usar el carrito", "edit": "Editar", "cancel": "Cancelar", "continue_shopping": "Seguir comprando", "recently_added_item": "Elemento(s) añadido recientemente", "remove_item": "Eliminar artículo", "view_and_edit_cart": "Ver/Editar carrito", "clear": "Vaciar carrito", "empty_page_title": "El Carrito está vacío", "here": "aquí", "empty_continue_html": "Haz clic aquí para seguir comprando.", "processing": "Cargando...", "items_count_label" : "[[ count ]] artículo(s) en el carrito", "ok" : "Ok" }, "label": { "product": "Artículo", "price": "Precio", "quantity": "Cantidad", "total": "Total", "total_item": "Total de artículos", "sub_total_top": "Subtotal" } }, "collections": { "general": { "view_all": "Ver todo", "clear_all": "Borrar todo", "no_matches": "No hay productos que coincidan con tu búsqueda.", "items_with_count": { "one": "[[ count ]] artículo", "other": "[[ count ]] artículos" }, "load_more": "ver más", "sidebar_btn": "Filtrar por" }, "sorting": { "title": "Ordenar", "featured": "Destacados", "best_selling": "Más vendidos", "az": "Alfabéticamente, A-Z", "za": "Alfabéticamente, Z-A", "price_ascending": "Precio, menor a mayor", "price_descending": "Precio, mayor a menor", "date_descending": "Fecha, nuevo a antiguo", "date_ascending": "Fecha, antiguo a nuevo" }, "filters": { "title_tags": "Filtrar", "all_tags": "Todos los productos", "categories": "categorías", "title": "Filtrar", "color": "Color", "size": "Tamaño", "brand": "Marca", "price": "Precio", "green": "Verde", "blue": "Azul", "red": "Rojo", "pink": "Rosa", "black": "Negro", "purple": "Lila", "white": "Blanco", "orange": "Naranja" }, "product_item": { "quick_shop": "Vista rápida", "compare": "Comparar", "wishlist": "Añadir a Favoritos" } }, "contact": { "form": { "name": "Nombre", "email": "Correo electrónico", "phone": "Número de teléfono", "message": "Mensaje", "submit": "Enviar", "post_success": "¡Gracias por contactarnos! Responderemos lo antes posible.", "address": "Dirección", "telephone": "Teléfono", "title": "Escríbenos", "required": "Obligatorio" } }, "customer": { "account": { "title": "Mi cuenta", "details": "Detalles de la cuenta", "view_addresses": "Ver direcciones", "return": "Volver a detalles de la cuenta" }, "activate_account": { "title": "Activar cuenta", "subtext": "Crea una contraseña para activar tu cuenta.", "password": "Contraseña", "password_confirm": "Confirmar contraseña", "submit": "Activar cuenta", "cancel": "Rechazar invitación" }, "addresses": { "title": "Direcciones", "default": "Por defecto", "add_new": "Agregar una nueva dirección", "edit_address": "Editar dirección", "first_name": "Nombre", "last_name": "Apellido", "company": "Empresa", "address1": "Dirección", "address2": "Dirección 2 (opcional)", "city": "Ciudad", "country": "País", "province": "Provincia", "zip": "Código postal", "phone": "Teléfono", "set_default": "Fijar como dirección por defecto", "add": "Agregar dirección", "update": "Actualizar dirección", "cancel": "Cancelar", "edit": "Editar", "delete": "Eliminar", "delete_confirm": "¿Estás seguro de que quieres eliminar esta dirección?" }, "login": { "title": "Entrar", "desc": "Si tienes una cuenta inicia sesión con tu email.", "email": "Correo electrónico", "password": "Contraseña", "forgot_password": "¿Has olvidado tu contraseña?", "sign_in": "Registrarme", "guest_title": "Continuar sin registrarme", "guest_continue": "Continuar" }, "orders": { "title": "Historial de pedidos", "order_number": "Pedido", "date": "Fecha", "payment_status": "Estado del pago", "fulfillment_status": "Estado del pedido", "total": "Total", "none": "No has realizado ningún pedido." }, "order": { "title": "Pedido [[ name ]]", "date": "Realizado el [[ date ]]", "cancelled": "Pedido cancelado el [[ date ]]", "cancelled_reason": "Motivo: [[ reason ]]", "billing_address": "Dirección de facturación", "payment_status": "Estado del pago", "shipping_address": "Dirección de envío", "fulfillment_status": "Estado del pedido", "discount": "Descuento", "shipping": "Envío", "tax": "Impuestos", "product": "Producto", "sku": "SKU", "price": "Precio", "quantity": "Cantidad", "total": "Total", "fulfilled_at": "Finalizado [[ date ]]", "subtotal": "Subtotal" }, "recover_password": { "title": "Restablecer contraseña", "email": "Correo electrónico", "submit": "Enviar", "cancel": "Cancelar", "subtext": "Te enviaremos un correo electrónico para restablecer tu contraseña.", "success": "Hemos enviado un correo electrónico con un enlace para actualizar tu contraseña." }, "reset_password": { "title": "Restablecer contraseña", "subtext": "Escribe una nueva contraseña para [[ email ]]", "password": "Contraseña", "password_confirm": "Confirmar contraseña", "submit": "Restablecer contraseña" }, "register": { "title": "Crear cuenta", "first_name": "Nombre", "last_name": "Apellido", "email": "Correo electrónico", "password": "Contraseña", "submit": "Crear", "desc": "Crear una cuenta es muy fácil. Sólo tienes que rellenar este formulario." } }, "homepage": { "onboarding": { "product_title": "Nombre del producto", "product_description": " Este campo se utiliza para describir los detalles de tu producto. Informa a los clientes acerca de la apariencia, percepción y estilo de tu producto. Incluye detalles sobre el color, los materiales utilizados, el tamaño y donde se hizo.", "collection_title": "Nombre de la colección", "blog_title": "Título de la publicación", "blog_excerpt": "Tu tienda no ha publicado ninguna entrada en el blog. Un blog puede ser utilizado para hablar sobre los nuevos lanzamientos del producto, consejos u otras noticias que deseas compartir con tus clientes. Puedes verificar el blog de comercio electrónico Shopify para la inspiración y consejos para tu propia tienda y blog.", "blog_author": "Nombre del autor", "no_content": "Esta secção não inclui de momento qualquer conteúdo. Adicione conteúdo a esta secção através da barra lateral." } }, "layout": { "navigation": { "search": "Buscar", "toggle": "expandir\/colapsar", "expand": "expandir", "collapse": "contraer", "all_categories": "todas las categorias" }, "cart": { "title": "Carrito", "items_count": { "one": "artículo", "other": "artículos" } }, "customer": { "account": "Cuenta", "log_out": "Cerrar sesión", "logout": "Cerrar sesión", "log_in": "Entrar", "create_account": "Crear cuenta", "sign_up": "Regístrate", "wishlist": "Mis Favoritos" }, "footer": { "social_platform": "[[ name ]] en [[ platform ]]" }, "list_page": { "grid": "Cuadrícula", "list": "Lista" } }, "products": { "product": { "regular_price": "Precio original", "sold_out": "Agotado", "unavailable": "No disponible", "on_sale": "Rebajado", "quantity": "Cantidad", "add_to_cart": "Agregar al carrito", "back_to_collection": "Volver a [[ title ]]", "related_title": "Productos relacionados", "qty_increase": "Más", "qty_decrease": "Menos", "deal_days": "Días", "deal_hours": "Horas", "deal_minutes": "Minutos", "deal_second": "Segundo", "select_option": "Seleccionar", "add_to_wishlist": "Añadir a Favoritos", "add_to_review": "Añadir a opiniones", "compare_success_msg": "[[ product_title ]] Ha añadido a la caja de comparación de éxito", "compare_exist_msg": "[[ product_title ]] Existe en la comparación de la caja", "compare_cart_msg": "[[ product_title ]] Ha añadido a la cesta de la compra", "compare_remove_msg": "[[ product_title ]] Ha eliminado de comparar la caja", "comparing_box": "Comparando la caja", "compare_no_items": "No hay elementos en la comparación de la caja", "wishlist_success_msg": "[[ product_title ]] se ha añadido a tus Favoritos", "wishlist_exist_msg": "[[ product_title ]] está en tus Favoritos", "wishlist_cart_msg": "[[ product_title ]] se ha añadido al carrito", "wishlist_box": "Mis Favoritos", "wishlist_remove_msg": "[[ product_title ]] se ha eliminado de tus Favoritos", "wislist_no_items": "No hay artículos en tus Favoritos", "upsell_cart_msg": "\"[[ product_title ]]\" se ha agregado al carrito", "upsell_block_title": "Otros también han comprado \"[[ product_title ]]\"", "upsell_cart_qty": "[[ count ]] artículos", "upsell_product_page_title": "También te puede interesar...", "upsell_checkout_btn": "Finalizar pedido", "share": "Compartir", "share_on_facebook": "compartir en Facebook", "share_on_twitter": "compartir en Twitter", "share_on_pinterest": "compartir en Pinterest", "share_on_google": "compartir en Google+", "share_on_linkedin": "compartir en LinkedIn", "availability": "Disponibilidad", "in_stock": "En stock", "out_of_stock": "Agotado", "quick_overview": "vista rápida", "details": "Detalles", "reviews": "Comentarios", "first_review": "Sé el primero en opinar", "tags": "Etiquetas", "size_chart": "Guía de tallas", "options": "Opciones", "vendor": "Vendedor", "features": "Características", "sale_left_text":"[[ sales ]] veces vendido. ¡Date prisa! ¡QUEDAN POCAS UNIDADES!", "checkout_text": "Pago seguro" }, "upsell": { "recommend_text": "Alguien ha comprado", "minute_ago": "hace unos minutos" } }, "gift_cards": { "issued": { "title_html": "¡Aquí está tu tarjeta regalo de [[ value ]] para [[ shop ]]!", "subtext": "¡Aquí está su tarjeta de regalo!", "disabled": "Inhabilitada", "expired": "Expiró en [[ expiry ]]", "active": "Expira en [[ expiry ]]", "redeem_html": "Use este código al terminar la comprar para canjear su [[ value ]] tarjeta de regalo", "shop_link": "Empezar a comprar", "print": "Imprima esta tarjeta regalo", "remaining_html": "[[ balance ]] restante", "add_to_apple_wallet": "Añadir a Apple Wallet" } }, "date_formats": { "month_day_year": "%d de %B, %Y" } } }